Common Courtesy
I have been scheduling quite a few massages lately, through out the clinics, my own time and co massage therapists time... however, there's always a few people that seem to forget they had an appointment. Its frustrating that some clients don't have the common courtesy to pick up the phone and say hey, sorry i cant make it. I would be considerate and try to reschedule them. Its the ones that take advantage of "FREE" things in life i suppose. It actually hurts, i am beginning to take it personally. Which i know you cant really do. but its disrespect, lack of courtesy, and just mean if you ask me.
I completely understand 100% if something comes up. hey when life hits us, it just does we cant do anything to stop it. but i really wish that clients would call or email me just to let me know. then i can call the clients on my waiting list and see if they can come into the vacant spot.
It was fine at first, i kept blowing it off and blowing it off again and again. but after awhile, i just cant blow it off anymore. I usually tend to call the person/client to say hey, did you remember you had an appointment with me about 20 minutes ago? most, not all will say ohhh i forgot.
I just find it really hard to forget when i make remember calls the day before.
but hey, we are all human. we all make mistakes i understand.
i will remain positive about this and try to move forward. Maybe come up with ideas of implementing rules in place: for instance, please try to make a 24 hr notice of cancellation otherwise you will be charged for this visit.
or something on that order. I want to try to take credit card numbers immediately so that when they do no show me i can just charge it to their credit card. maybe that will make them more reliable. i don't know. I want it to work out something, somehow... of making sure this is not a huge future issue. its a quite small issue now, but just wait, it could become much worst especially with the economy.
I have my fingers crossed.
And if you are a prospective client, present client, friend or family- realize that it is very difficult when it comes to running your own business, however definitely worth it in the end. I am thankful to all of you who have called me in advance or emailed me with your concerns. I am very grateful to those who are so wonderful in this world with their basic manners.
Thank you.
but remember all- no matter if you late, if you are a no show, I cant just not see you. My heart and soul goes out to help you. But new rules may be implemented soon in order to stop this massive absenteeism.
I completely understand 100% if something comes up. hey when life hits us, it just does we cant do anything to stop it. but i really wish that clients would call or email me just to let me know. then i can call the clients on my waiting list and see if they can come into the vacant spot.
It was fine at first, i kept blowing it off and blowing it off again and again. but after awhile, i just cant blow it off anymore. I usually tend to call the person/client to say hey, did you remember you had an appointment with me about 20 minutes ago? most, not all will say ohhh i forgot.
I just find it really hard to forget when i make remember calls the day before.
but hey, we are all human. we all make mistakes i understand.
i will remain positive about this and try to move forward. Maybe come up with ideas of implementing rules in place: for instance, please try to make a 24 hr notice of cancellation otherwise you will be charged for this visit.
or something on that order. I want to try to take credit card numbers immediately so that when they do no show me i can just charge it to their credit card. maybe that will make them more reliable. i don't know. I want it to work out something, somehow... of making sure this is not a huge future issue. its a quite small issue now, but just wait, it could become much worst especially with the economy.
I have my fingers crossed.
And if you are a prospective client, present client, friend or family- realize that it is very difficult when it comes to running your own business, however definitely worth it in the end. I am thankful to all of you who have called me in advance or emailed me with your concerns. I am very grateful to those who are so wonderful in this world with their basic manners.
Thank you.
but remember all- no matter if you late, if you are a no show, I cant just not see you. My heart and soul goes out to help you. But new rules may be implemented soon in order to stop this massive absenteeism.
Love your blog! Keep up the great work!
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